1. Information We Collect:
a. Personal Information:
When you create an account or place an order with us, we may collect certain personal information, including but not limited to your name, address, email address, phone number, and payment details. This information is necessary to process your orders, provide customer support, and communicate with you regarding your rental experience.
b. Usage Data:
We may collect non-personal information about your interactions with our website and services, such as your IP address, browser type, operating system, pages visited, and referring URL. This data helps us analyze website traffic, improve user experience, and enhance our services.
c. Cookies and Similar Technologies:
2. How We Use Your Information:
a. Order Processing and Fulfillment:
We use your personal information to process your rental orders, schedule delivery and pickup, and communicate with you regarding your rental experience. We may also use this information to provide you with updates, promotions, and information related to our products and services.
b. Customer Support:
Your contact information allows us to respond to your inquiries, provide assistance, and address any concerns you may have.
c. Service Improvement:
We analyze usage data to improve our website, services, and overall customer experience. This data helps us identify trends, measure the effectiveness of marketing campaigns, and optimize our platform's performance.
d. Legal Compliance:
In certain cases, we may need to use your information to comply with applicable laws, regulations, or legal processes.
3. Data Sharing and Disclosure:
a. Third-Party Service Providers:
We may share your personal information with third-party service providers who assist us in operating our business, such as delivery partners, payment processors, and customer support services. These providers are contractually obligated to protect your data and use it solely for the purposes defined by us.
b. Legal Requirements:
We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.
c. Business Transactions:
In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity or parties involved.
4. Data Security:
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your information, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices:
a. Access and Update:
You have the right to access, correct, or update your personal information in your account settings. If you need further assistance, please contact our customer support team.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the email or contacting us directly.
c. Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Children's Privacy:
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us to have it removed from our systems.
8. Contact Us:
Rentela.in (Affcasa Pvt Ltd)
3rd floor, 7F, Snn Raj Pinnacle, ITPL Main Road, Snn Raj Pinnacle,
Doddanekundi industrial area, Bengaluru,
Bengaluru Urban, Karnataka, 560048
Contact Details: +91 80065 68000